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Sibtain Jan is an accomplished Administrative Officer (Data Analysis and Reporting) at CAQA, bringing six years of valuable experience in computer engineering to the team. Throughout his career, Sibtain has held diverse roles including computer operator, quality assurance engineer, data tagging analyst, and business development executive with leading multinational companies. These positions have equipped him with a broad vision for creative and strategic thinking, as well as a deep understanding of data-driven decision-making.
Sibtain’s expertise spans data analysis, quality assurance, and business development, allowing him to deliver insightful reports and support the continuous improvement of training and assessment resources at CAQA. His strong analytical skills and attention to detail ensure that organisational data is leveraged effectively to drive operational excellence and compliance. Known for his adaptability and innovative mindset, Sibtain is committed to enhancing the quality and accessibility of educational solutions for CAQA’s clients. His diverse background and passion for technology make him a valuable asset to the team, contributing to CAQA’s reputation for excellence in the education and training sector.
Sahiba is an accomplished Administrative Officer (Data Analysis and Reporting) at CAQA, known for her passion and expertise in developing and applying assessment and training materials for educational organisations. Over the past three years, Sahiba has played a pivotal role in writing and refining resources for CAQA Resources, ensuring they are accessible, engaging, and effective for learners of all ages. Her commitment to educational equity drives her to create learning tools that break down barriers and support diverse student needs.
Sahiba’s work is characterised by a keen eye for data-driven insights and a dedication to continuous improvement. She excels in analysing educational data, generating actionable reports, and supporting the development of training materials that are both compliant and innovative. Her contributions help ensure that CAQA’s resources remain at the forefront of industry standards and best practices.
With a strong belief in the power of accessible education, Sahiba collaborates closely with instructional designers, trainers, and compliance experts to deliver high-quality, user-friendly materials. Her efforts have been instrumental in supporting CAQA’s mission to provide outstanding resources and solutions to RTOs, TAFEs, and training organisations across Australia and internationally. Sahiba’s enthusiasm for learning and her meticulous approach to data analysis and resource development make her a valued member of the CAQA team, driving excellence in education and training outcomes.
Gurshaan Sandhu is an award-winning Administrative Officer at Career Calling International and CAQA, celebrated for his dynamic blend of technical proficiency, creativity, and community leadership. Gurshaan’s qualifications reflect both his commitment to continuous learning and his drive to apply emerging technologies in practical, impactful ways.
Gurshaan Sandhu is an award-winning Administrative Officer at Career Calling International and CAQA, celebrated for his dynamic blend of technical proficiency, creativity, and community leadership. Gurshaan’s qualifications reflect both his commitment to continuous learning and his drive to apply emerging technologies in practical, impactful ways.
Gurshaan’s expertise extends across administrative skills, financial transaction management, and digital content creation. He is adept at managing payroll processes, coordinating payments, and ensuring accurate record-keeping. His creative talents are evident in his development and design of computer games, with a focus on graphics, user experience, and all aspects of game development-including programming, modelling, texturing, and sound design.
In addition to his technical and administrative achievements, Gurshaan is a double black belt martial arts trainer and assessor, and an active community volunteer. He has organised donation drives, led awareness campaigns, and contributed to youth advisory initiatives with Hume City Council. As a St John Youth member, he has developed valuable first aid and leadership skills.
Gurshaan’s qualifications and diverse experience make him a standout contributor to CAQA and Career Calling International, embodying innovation, adaptability, and a strong commitment to community and professional excellence.
Dewan Gurung is a skilled Instructional Designer and Resource Writer at CAQA, bringing a strong foundation in information technology and a passion for educational excellence. He holds a Bachelor of Science in Computing and has recently completed a Master of Information Technology, specialising in Computer Networking and Network Security. Dewan’s in-depth knowledge of IT, developed over years of academic and practical experience, enables him to create high-quality, industry-relevant resources that support the evolving needs of vocational education and training providers.
At CAQA, Dewan plays a key role in designing and developing compliant, up-to-date training and assessment materials for a wide range of qualifications. His expertise ensures that learning resources are not only technically robust but also aligned with current industry standards and best practices. Dewan’s work supports RTOs, TAFEs, and educational organisations in delivering engaging, effective, and audit-ready learning experiences to students nationwide.
Known for his attention to detail and commitment to quality, Dewan collaborates closely with subject matter experts and fellow instructional designers to produce resources that are clear, accurate, and tailored to the needs of both trainers and learners. His contributions help CAQA maintain its reputation as a leading provider of VET resources, ensuring clients receive materials that empower students and meet rigorous compliance requirements.
Rebecca Reynolds is an esteemed Instructional Designer and Resource Writer at Career Calling International, specialising in early childhood education, care, and community support resources. Renowned for her ability to create engaging and accessible educational materials, Rebecca is dedicated to supporting a diverse range of learners and educators. Her expertise lies in simplifying complex concepts and translating them into practical, user-friendly resources that empower both trainers and students in the early childhood and community support sectors.
With a deep passion for education and community development, Rebecca skillfully integrates educational theory with real-world insights, ensuring her materials are not only informative but also inspiring and relevant. Her collaborative approach and attention to detail have been instrumental in developing high-quality resources that meet rigorous compliance standards and address the evolving needs of the sector. Rebecca’s commitment to excellence has significantly enhanced the learning experience for clients of Career Calling International, making her a valued contributor to the organisation’s reputation for quality and innovation in vocational education.
Heera Moga is a dedicated Instructional Designer and Resource Writer at CAQA, bringing a unique blend of expertise in aged care, disability support, technical trades, and information technology to the development of high-quality educational resources. With a Certificate III in Aged Care and Certificate III in Disability, as well as advanced qualifications in IT, plumbing, and welding, Heera excels at creating practical, accessible, and compliant training materials that meet the diverse needs of the vocational education and training sector.
Drawing on his extensive hands-on experience as a Personal Care Worker in leading healthcare organisations, Heera designs resources that reflect real-world best practices in person-centred care, health and safety, infection control, and support for individuals with complex needs. His background in customer service and banking further enhances his ability to communicate complex concepts clearly and maintain meticulous documentation standards.
Heera’s technical proficiency is supported by a Master of Science in Information Technology, a Bachelor of Science, and diplomas in computer hardware, plumbing, and welding. This multidisciplinary foundation allows him to integrate digital literacy, problem-solving, and practical skills into the resources he develops for CAQA, ensuring they are both industry-relevant and future-focused.
Passionate about professional ethics and continuous improvement, Heera incorporates the latest sector standards, compliance requirements, and cultural competencies into every resource. He is committed to upholding the dignity, privacy, and independence of learners and the individuals they will go on to support. Through his work at CAQA, Heera Moga plays a pivotal role in empowering educators and students to deliver and experience exceptional care, safety, and support in a rapidly evolving industry.
Harneet Randhawa is an accomplished Administration Manager at Career Calling International, renowned for her exceptional organisational skills and commitment to operational excellence. With a proactive and solutions-focused approach, Harneet expertly oversees office administration, ensuring seamless day-to-day operations and fostering a culture of continuous improvement. Her ability to manage complex deadlines, streamline processes, and optimise workflows makes her an invaluable asset to the organisation.
Harneet’s expertise extends beyond traditional administration. Drawing on her background as an early childhood education resource writer, she brings a unique perspective to her role, supporting the development of effective systems that ultimately benefit both staff and learners. Her meticulous attention to detail is evident in her clear and concise documentation, while her strong communication skills keep teams informed and aligned with organisational goals.
A champion for efficiency and risk management, Harneet leads with an unwavering commitment to compliance and quality. She has completed a suite of internationally recognised certifications, including ISO 9001:2015 (Quality Management Systems), ISO 14001:2015 (Environmental Management Systems), ISO 45001:2018 (Occupational Health and Safety Management Systems), ISO 22000:2018 (Food Safety Management Systems), ISO 27001:2013 (Information Security Management Systems), ISO 19011:2018 (Guidelines for Auditing Management Systems), and Lean Six Sigma. These qualifications underpin her expertise in compliance, risk mitigation, and process improvement, enabling her to deliver best-in-class solutions for clients and stakeholders.
Harneet Randhawa is more than an administrator-she is the backbone of smooth operations at Career Calling International, a catalyst for positive change, and a trusted leader who bridges the gap between strategic vision and real-world impact.
Arit Mangal is a highly respected Quality Assurance and Compliance (QACA) expert with over 25 years of experience in auditing, risk management, and regulatory compliance across global industries. Certified in Internal Auditing and Risk Management, Arit is renowned for helping organisations effectively manage risk and deliver ongoing assurance through robust quality systems and continuous improvement initiatives.
Currently serving as Managing Director at Quality Assurance and Compliance (QACA) since 2019, Arit leads high-impact quality and compliance programs, ensuring organisations meet and exceed industry standards. His leadership is informed by a distinguished career, including over two decades as Chief Executive Officer at Pentasoft, where he spearheaded large-scale compliance and quality assurance projects for multinational clients.
Arit’s expertise is further demonstrated through his roles as Senior Principal Consultant at Compliance and Quality Assurance (CAQA) and Instructional Design Specialist at CAQA Resources, where he played a pivotal role in developing and implementing quality frameworks, audit readiness plans, and training solutions for the education and training sector. Earlier in his career, he served as Creative Director at Webcom Technologies, further broadening his strategic and operational perspective.
Arit holds a Master of Information Systems and is recognised for his ability to interpret complex regulatory requirements, develop integrated quality management systems, and drive risk mitigation strategies. His experience spans the full spectrum of quality and compliance functions, from conducting audits and managing non-conformance to leading continuous improvement and staff training initiatives.
Widely regarded as a trusted advisor and industry leader, Arit Mangal is committed to advancing best practices in quality assurance and compliance, supporting organisations to achieve operational excellence, regulatory alignment, and sustainable growth.
Abishek Timsina is an accomplished Business and Data Analyst, recognised for his expertise in analysing, optimising, and streamlining business processes to drive organisational success. With a strong foundation in both business analysis and data analytics, Abishek excels at identifying areas for improvement, gathering and interpreting complex data, and delivering actionable solutions that enhance efficiency and support strategic objectives.
He is highly skilled in leveraging a range of analytical tools and programming languages to extract insights, visualise trends, and communicate findings effectively to stakeholders. Abishek’s experience spans end-to-end project management, from gathering and validating business requirements to modelling processes, implementing improvements, and documenting outcomes. His ability to bridge technical and business functions, combined with strong communication and critical thinking skills, ensures that data-driven recommendations translate into measurable business value.
Abishek’s dynamic approach to process optimisation and data analysis makes him a key contributor to informed decision-making and continuous improvement within any organisation. His commitment to delivering impactful results and fostering a data-driven culture is evident in every project he undertakes
Ahsan Iqbal is a highly regarded Instructional Designer and Resource Writer at Career Calling International, specialising in Information Technology and Information Systems. With a Bachelor of Science in Computer Software Engineering and over five years of experience in the IT industry, Ahsan combines deep technical expertise with a talent for making complex subjects accessible to learners at all levels.
Ahsan’s professional background includes extensive work as a Technical Analyst and Senior Database Administrator, where he has designed, tested, and supported next-generation database solutions across Oracle, MySQL, and SQL Server environments. His hands-on experience with Oracle RAC, Data Guard, performance tuning, data security, and backup and recovery enables him to develop educational resources that are both technically robust and aligned with current industry standards.
In his role at Career Calling International, Ahsan excels at translating intricate IT concepts into clear, engaging, and learner-friendly formats. His resources empower students to grasp advanced principles in IT and Information Systems, supporting their success in a rapidly evolving sector. Ahsan’s commitment to quality and clarity ensures that every resource he develops not only informs but also inspires, making him an invaluable contributor to the CAQA team.
Purushottam Niraula is an accomplished Project Leader and Manager in the Electrical and Electronics Engineering Department at Mt Royal Investments, and a valued Contractor for Information and Telecommunication learning resources at Career Calling International, Australia. With over five years of progressive leadership experience, Purushottam has established himself as a specialist in electronics, computer, telecommunication, and electrical project management, as well as technical education resource development.
At Career Calling International, Purushottam develops comprehensive and accessible IT and telecommunication learning resources, drawing on his strong technical background and industry insight. His expertise encompasses the design and delivery of educational content in computer security, networking, and data analysis, ensuring that resources are both technically robust and learner-friendly. His proficiency in data analysis and his keen understanding of current industry trends allow him to create engaging, data-driven materials that support learners at all levels.
In his role at Mt Royal Investments, Purushottam leads multidisciplinary teams, oversees project delivery, and manages technical support and supervision across electronics and electrical engineering projects. His responsibilities include report writing, circuit design and simulation, and providing hands-on technical guidance. He has also served as a Technical Project Manager at GT Phoenix Consult Limited and as a Technical Researcher and Supervisor at Datalytics, Nepal, where he gained valuable experience in technical writing, data analysis, and electronics design.
Purushottam’s leadership extends beyond the technical sphere-he has held the position of Vice President at the Leo Club of Dharan, Vijayapur, where he coordinated and led several community programs. His collaborative approach, attention to detail, and commitment to quality have made him a trusted contributor to both engineering and educational projects.
With a degree from Tribhuwan University, Institute of Engineering, and a proven track record in both project management and instructional design, Purushottam Niraula continues to make a significant impact in the fields of engineering and vocational education, supporting Career Calling International’s mission to deliver high-quality, industry-relevant learning solutions
Ashish Silwal is an accomplished Website and Software Designer and Developer at Career Calling International and OMS – Online Media Solutions, with a strong track record of delivering innovative digital solutions across multiple platforms. Ashish holds a Master’s degree in Computer Software Engineering from Central Queensland University (CQU), specialising in software design and development, and has completed a professional year in Information Technology.
With over five years of professional experience, Ashish is responsible for the end-to-end design, development, testing, and deployment of websites and software applications. He excels in collaborating with stakeholders and cross-functional teams to understand business requirements, write functional specifications, design intuitive user interfaces, and build prototypes that enhance user experience. Ashish is adept at leveraging a wide array of programming languages and technologies to create scalable, maintainable, and user-friendly solutions for both Windows and Linux environments.
His expertise extends to conducting research on emerging technologies, implementing customer feedback for continuous improvement, and ensuring all digital products meet the highest standards of quality and functionality. Ashish’s commitment to excellence is further demonstrated by his certifications, including JavaScript Essential Training, and his recognition in simulation-based strategic management projects during his academic tenure.
Known for his professionalism, technical acumen, and collaborative spirit, Ashish consistently delivers projects that drive value and efficiency for clients and users alike. His ability to bridge technical requirements with creative solutions makes him an invaluable asset to Career Calling International and the broader digital community.
Marilou Bagon is a seasoned Instructional Designer and Resource Writer with over 15 years of experience in education and several years in instructional design, specialising in the creation of high-impact, engaging learning experiences. She holds a Bachelor in Secondary Education, majoring in Computer Technology, and a Bachelor’s degree in Computer Technology/Computer Systems Technology from Sacred Heart College, Lucena City, Quezon.
Marilou’s expertise spans the full spectrum of instructional design, assessment development, and eLearning, with a proven track record of designing and developing over 200 industry-specific learner guides and assessment tools. Her work consistently aligns with Australian training package requirements and industry standards, ensuring compliance and workplace relevance. She is highly proficient in Learning Management Systems (LMS) such as LearnWorlds, LearnDash, and Cloudemy, and leverages tools like Articulate Storyline, Rise 360, Canva, Google Workspace, and Microsoft Office to create visually engaging, learner-focused materials.
Her recent roles include Resource Development VA at Fusion Walan Miya Group, where she designs, tags, and manages a wide range of assessments, ensuring quality control and regulatory compliance. As a Community Manager and E-learning Developer, she has demonstrated excellence in participant support, assignment grading, and the redevelopment of compliance eLearning modules, always balancing interactivity with clarity and effectiveness.
Marilou’s background as a teacher with the Department of Education in the Philippines has honed her ability to individualise learning resources and foster analytical thinking in students. Her skills in curriculum alignment, content structuring, research, and regulatory compliance ensure that all materials are up-to-date, relevant, and effective. She is adept at tracking learner progress, optimising content effectiveness, and collaborating with stakeholders to support learning outcomes.
Driven by a commitment to quality and innovation, Marilou thrives on developing tailored learning solutions that enhance retention and drive measurable outcomes. Her results-driven approach, meticulous attention to detail, and passion for continuous improvement make her a valued contributor to Career Calling International’s mission of delivering outstanding educational resources and experiences.
Aman Plaha is a seasoned Senior Manager in Information Systems, bringing over 35 years of experience across the Training and Education, Information Technology, Networking, and Client Support industries. His career is distinguished by a deep understanding of the VET sector’s unique requirements and a proven ability to balance specialisation with cross-functional expertise. Aman’s strengths lie in risk arbitration, enterprise architecture, and the strategic use of analytics to drive organisational performance.
Aman has successfully managed major projects and served as an FM Engineer, further enhancing his technical and operational acumen. His leadership is characterised by a commitment to innovation, operational efficiency, and the delivery of robust IT solutions that support both business and educational objectives.
He holds a Graduate Diploma in Computer Hardware and Networking and a Diploma in Software Development and Maintenance, underpinning his expertise with strong formal qualifications. Aman’s broad industry perspective and hands-on experience enable him to provide insightful guidance on technology integration, risk management, and process optimisation.
A trusted leader and advisor, Aman Plaha continues to play a pivotal role in advancing information systems and technology solutions for organisations in the VET sector and beyond, ensuring they remain agile, compliant, and future-ready.
Sujain Goyal is a visionary strategist, innovator, and creator, serving as the Artificial Intelligence and Virtual Reality (AIVR) Coordinator at CAQA. Driven by a passion for harnessing the transformative power of artificial intelligence and virtual reality, Sujain is dedicated to developing cutting-edge tools and solutions that advance a more just, equitable, and sustainable future. He is deeply knowledgeable in the latest advancements in AI and VR, excelling at translating complex technical concepts into practical, real-world applications that benefit both organisations and society.
Sujain’s expertise is anchored by a Master’s degree in Artificial Intelligence, equipping him with comprehensive theoretical and practical knowledge across machine learning, deep learning, natural language processing, computer vision, and ethical AI frameworks. Throughout his career, he has led high-performing technical teams in the development and deployment of innovative AI and VR solutions that enhance operational efficiency, inform strategic decision-making, and deliver measurable business value.
As AIVR Coordinator, Sujain architects scalable AI infrastructure, implements robust data pipelines, and ensures the responsible, ethical, and compliant use of emerging technologies. He is adept at managing end-to-end AI projects-from research and development through to deployment and governance-while fostering a culture of innovation and continuous improvement within CAQA’s multidisciplinary team. His technical proficiency spans Python, TensorFlow, PyTorch, scikit-learn, and major cloud platforms, as well as big data and MLOps tools, enabling him to drive the adoption of advanced technologies across the organisation.
Recognised for his collaborative leadership, exceptional communication skills, and ability to inspire cross-functional teams, Sujain is committed to aligning AI initiatives with organisational goals and articulating the value of AI and VR investments to diverse stakeholders. His deep commitment to ethical and responsible AI, data quality, and compliance ensures that CAQA remains at the forefront of technology integration in education and quality assurance. Sujain’s leadership is instrumental in shaping the future of artificial intelligence and virtual reality applications within the education and training sector, supporting CAQA’s mission to deliver innovative, ethical, and high-impact solutions both nationally and internationall.
Mani Bath is a highly accomplished CAQA Cyber Security Expert, recognised for her deep commitment to protecting personal information, privacy, and digital infrastructure. As a cybersecurity professional and educator, Mani leads the auditing, assessment, and resolution of vulnerabilities across systems and networks, collaborating closely with engineering teams to identify potential threats and implement effective mitigation strategies. She is responsible for developing and enforcing security policies, processes, and best practices, ensuring that organisations maintain robust and resilient security postures in the face of evolving cyber threats.
With extensive experience in safeguarding digital assets, Mani possesses a comprehensive understanding of cybersecurity principles, technologies, and regulatory standards. She is adept at designing, implementing, and managing comprehensive security programs, conducting vulnerability assessments, penetration testing, and incident response. Her expertise spans a wide range of security technologies, including firewalls, intrusion detection and prevention systems, SIEM, endpoint protection, encryption, and cloud security solutions.
Mani holds advanced degrees in cybersecurity, computer science, or information technology, and is certified in leading industry credentials such as CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), CompTIA Security+, CEH (Certified Ethical Hacker), and CISA (Certified Information Systems Auditor). Her technical proficiency includes scripting and automation, network security, cloud platforms, and the use of industry-standard security assessment tools.
A strategic thinker with a proactive approach to risk management, Mani is known for her ability to communicate complex security concepts to both technical and non-technical audiences, lead security initiatives, and foster a culture of security awareness within organisations. Her leadership, analytical skills, and dedication to continuous learning ensure that she remains at the forefront of the dynamic cybersecurity landscape, delivering impactful results and contributing significantly to the resilience and security of CAQA and its clients.
Harpreet Randhawa is an accomplished Manager of International Business Relations at CAQA International, where she oversees and executes all international business development and execution activities. With a strong focus on supporting sales teams with market intelligence and identifying new regions and segments, Harpreet is a highly skilled and strategic international business professional. She brings extensive experience in navigating complex global markets, conducting insightful market analysis, and building robust international relationships that drive business success on a global scale.
Harpreet holds a Bachelor’s in Commerce (Honours) from Jesus & Mary College, Delhi University, a Master’s in Commerce from Annamalai University, and a Bachelor’s in Education from MDU, Rohtak. She has also completed a Postgraduate Diploma in Human Resources and Public Relations from Madras University, holds an I.C.W.A.I qualification, and has earned a Master’s in Education. Her professional development includes certification as a Master Trainer from the University of Cambridge and a Professional Life Coach certification from the Neuroleadership Group, accredited by the International Coach Federation.
Throughout her career, Harpreet has demonstrated a proven ability to identify and capitalise on international growth opportunities, develop effective market entry strategies, and foster cross-cultural collaborations. She is adept at analysing international trends, competitive landscapes, and regulatory environments to inform strategic decisions. Her strong interpersonal and communication skills have enabled her to establish and maintain enduring relationships with international partners, clients, and stakeholders.
Harpreet’s career spans leadership roles in both the education and corporate sectors, including founding VInspire Training and Consultancy Services, serving as a consultant to ICICI Foundation for Skill Development, and holding advisory positions for prominent educational institutions. She has managed large-scale training and development programs, conducted over 1,500 transformational and motivational sessions for corporate employees, teachers, students, and parents, and has been recognised with multiple awards for her contributions to education and training, including the Udyog Shiksha Puraskar and the Gaurav Shiksha Puruskar.
Her analytical skills, business acumen, and results-oriented approach are complemented by her adaptability, cultural intelligence, and dedication to fostering mutual understanding in diverse international contexts. Harpreet is fluent in English and Hindi and is celebrated for her ability to build trust, negotiate effectively, and deliver results in dynamic global environments. Her leadership continues to strengthen CAQA International’s global presence and drive sustainable business growth.
Sujita creates fascinating content that is both informative and entertaining. She has extensive experience in the fields of design, art, and marketing. She designed and constructed print and internet graphics with a strong emphasis on quality, uniqueness, and innovation, among other things. She also creates cutting-edge content for businesses to promote their products.
Nia Kessler is the Coordinator of the Commonwealth School of Languages (CSOL), where she brings a wealth of expertise in English language education, curriculum development, and resource creation for both children and adults. With a strong background in TESOL, ELICOS, IELTS, and PTE programs, Nia is passionate about sharing her knowledge of English language learning and test preparation, particularly in the IELTS and English language sectors. She is adept at managing educational programs, supporting teaching staff, and ensuring high-quality learning outcomes for diverse student populations.
Nia holds an MA in Philosophy and English Literature from the University of Edinburgh, one of the world’s top-ranked universities for literature and languages. She has also completed several linguistics modules, advanced grammar courses, and holds multiple TEFL certifications, including a 120-hour Premier TEFL and a 40-hour TEFL for exam preparation. Nia’s experience includes over two years of classroom teaching and six months of specific TEFL assistant experience, as well as running ESOL sessions focused on job readiness and conversational English. She is particularly skilled in preparing students for standardized tests such as IELTS and PTE, with a deep understanding of their assessment frameworks and requirements.
Known for her collaborative leadership and ability to foster positive learning environments, Nia excels in supporting educators, managing administrative tasks, and engaging effectively with students and stakeholders from diverse cultural backgrounds. She is dedicated to making English language learning accessible, engaging, and tailored to individual needs, using interactive methods and real-world scenarios to build students’ confidence and communication skills. Nia’s commitment to excellence in language education and her dynamic, student-centered approach make her an invaluable leader at CSOL, helping learners achieve their language goals and succeed in academic and professional contexts.
Suzanne Martin is an experienced Instructional Designer and Resource Writer with a passion for teaching and more than 15 years’ experience working with EAL (English as an Additional Language) and ELICOS students in both Australia and the Middle East. She has worked in a variety of educational settings, including community colleges, TAFEs, and RTOs, gaining valuable insights into diverse learning environments. Currently, Suzanne specialises in language, literacy, and numeracy (LLN) support, assisting vocational students with specific language and literacy needs across a wide range of courses such as Community Services, Early Childhood, Education Support, Floristry, and Design. She is dedicated to developing and validating EAL resources at Career Calling, ensuring that materials are accessible, relevant, and effective for learners from diverse backgrounds. Suzanne’s expertise in writing EAL materials and her commitment to supporting students’ educational journeys make her a valued contributor to the Career Calling team.
Avneet Bhinder is an accomplished administrative and client service professional with a proven track record in real estate sales, reception management, and office administration. Avneet brings a wealth of experience in client-facing roles, where she excels at managing client interactions, handling enquiries, and ensuring the smooth operation of daily office activities. Her expertise includes maintaining client databases, scheduling property viewings, and supporting teams with a strong focus on customer service and organisational efficiency.
Currently serving as a Real Estate Sales Representative at ROI Real Estate Services, Avneet coordinates appointments, manages client records, and provides essential information to clients, ensuring a seamless and professional experience. Known for her excellent communication skills, attention to detail, and commitment to delivering exceptional service, Avneet Bhinder is a valuable asset to any organisation, consistently contributing to positive client experiences and the efficient running of business operations.
Patrick Satapara is an award-winning Senior Business System Project Officer and Business Analyst, celebrated for his expertise in business process analysis, compliance, and risk management. With a proven track record at Career Calling International since September 2021, Patrick excels in bridging the gap between business needs and technology solutions, driving operational excellence and continuous improvement across the organisation.
Patrick’s core strength lies in business analysis-collaborating with stakeholders to gather, document, and refine business requirements, conducting feasibility studies, and performing cost-benefit analyses to inform strategic decision-making. He is adept at mapping and streamlining business processes, identifying opportunities for optimisation, and recommending solutions that align with organisational goals. Patrick leads cross-functional teams in the successful implementation of new systems and processes, ensuring projects are delivered on time, within scope, and to the highest quality standards.
His responsibilities also include developing comprehensive functional specifications, managing system test plans, and conducting rigorous training sessions to support end-user adoption. Patrick’s attention to detail and analytical mindset enable him to create actionable insights that drive business value, while his excellent communication and interpersonal skills foster strong relationships with both internal and external stakeholders.
Patrick is highly qualified in compliance and quality management, holding certifications in ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 45001 (Occupational Health and Safety), ISO 22000 (Food Safety), ISO 27001 (Information Security), and ISO 19011 (Auditing). He has completed specialised training in RTO compliance and ISO auditing, further enhancing his ability to support regulatory requirements and best practices.
After completing his Master of Information Technology in Business Analysis at Charles Sturt University, Patrick has continued to strengthen his expertise in business systems, compliance, and risk management. Recognised for his reliability, adaptability, and innovative mindset, Patrick Satapara is a highly regarded leader in business analysis, consistently delivering impactful solutions that enhance organisational success and operational efficiency.
Rishabh Arora stands out as a Training and Compliance Officer with a strong foundation and hands-on experience in trade and construction-related qualifications. He holds a Certificate IV in Building and Construction and a Certificate III in Carpentry, which equip him with practical skills and in-depth knowledge of the construction and carpentry trades. These qualifications are complemented by his Responsible Service of Alcohol (RSA) certification, further demonstrating his versatility across vocational sectors.
Rishabh’s professional experience includes developing and implementing robust compliance systems for high-risk sectors such as transportation and construction. He has led compliance teams, conducted internal audits, and ensured alignment with national regulatory frameworks, including WorkSafe and industry codes of practice. His expertise extends to designing and delivering training and assessment resources tailored to the needs of learners in building, construction, and related trades, ensuring all materials meet the rigorous standards of the Australian Qualifications Framework (AQF) and regulatory bodies such as ASQA.
In addition to his trade qualifications, Rishabh is highly credentialed in compliance and quality management, holding advanced Exemplar Global certifications in ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 45001 (Occupational Health and Safety), ISO 22000 (Food Safety), ISO 27001 (Information Security), and ISO 19011 (Auditing). His ability to integrate compliance frameworks with practical trade skills enables him to deliver industry-relevant training programs that support both regulatory compliance and workforce capability development.
Rishabh’s comprehensive experience in the VET sector, particularly in the building and construction fields, makes him a valuable asset for organisations seeking to maintain high standards in training, compliance, and safety within the trades.
Rukman Sangha is a dedicated and skilled Coordinator at CAQA Systems, bringing over three years of experience in the Information Technology industry. Rukman has developed a strong technical foundation and a keen understanding of industry trends and requirements. His expertise spans IT support, systems administration, and resource development, making him a valuable asset to the CAQA team. Rukman’s professional journey includes extensive hands-on training and work in both the IT and automotive industries. He has played a pivotal role in developing high-quality, compliant resources for training organisations, drawing on his practical experience and industry insights. His resource development work covers a range of technical areas, ensuring that CAQA’s clients receive up-to-date and relevant materials that meet the latest compliance standards.
Nicole Talarico is a highly respected Instructional Designer, Resource Writer, and early childhood consultant with over 20 years of active involvement in the early childhood sector. Her career spans a diverse range of roles, including managing local government children’s services teams, leading a childcare field officer team, and serving as an early childhood consultant and trainer at Gowrie Victoria. Nicole is the founding director of Talarico Consulting and Medical Action Bag, and is best known as a passionate advocate for professionalism, children’s rights, and child safety, consistently bringing a social justice lens to her work.
>Nicole’s expertise encompasses educational leadership, curriculum development, child protection, environmental education, and sustainability. She is recognised for her ability to help teams exceed service delivery standards, create and maintain positive workplace cultures, and foster strong community engagement. Her coaching strategies and insights have been featured in a range of early childhood sector publications, particularly in the areas of ethical decision-making, educational leadership, and child-safe environments.
As a sought-after presenter, Nicole regularly delivers keynote presentations at conferences nationwide and is a key contributor to professional learning calendars and local government professional development programs. She holds a prominent presence in sector network groups, social media, and virtual communication platforms, further amplifying her influence and advocacy.
Nicole’s recent work includes authoring a book on asserting a culture of child safety, guiding education and care services to create and maintain safe, inclusive environments for children. She is a committee member and convenor of Special Interest Groups for Early Childhood Australia (ECA) Victorian Branch and sits on the National Reconciliation Advisory Group for ECA. Currently, Nicole is pursuing a Masters in Social Work in Child and Family Practice, with a focus on family violence, further deepening her expertise and impact in the sector.
Nicole Talarico’s commitment to quality, advocacy for children’s rights, and leadership in early childhood education make her a valued and influential figure, dedicated to supporting educators, children, and families across Australia.
Sukh Sandhu is an award-winning leader and one of the most influential figures in the Australian vocational education and training sector, with over 30 years of distinguished experience. Renowned for his visionary leadership and entrepreneurial drive, Sukh has played a pivotal role in shaping compliance, quality assurance, and risk management standards across the industry. As Managing Director of RTO Training and Consulting Group and a driving force behind Career Calling International and CAQA, he has guided organisations to achieve and sustain the highest benchmarks of excellence, innovation, and regulatory compliance. Sukh’s expertise is underpinned by an exceptional academic and professional background, including a Master of Laws, three MBAs, three master’s degrees in IT and systems, Masters of Project Management, Graduate Diploma of Management Learning, Diplomas in Training Design and Development, Vocational Education and Training, Work Health and Safety, and Quality Auditing, as well as Advanced Diplomas in Management, Marketing, Human Resources, and Information Technology.
He is currently completing the final stages of his Doctorate from Golden Gate University, California. Sukh is also a certified lead auditor and consultant, holding internationally recognised certifications such as ISO 9001:2015 (Quality Management Systems), ISO 14001:2015 (Environmental Management Systems), ISO 45001:2018 (Occupational Health and Safety Management Systems), ISO 22000:2018 (Food Safety Management Systems), ISO 27001:2013 (Information Security Management Systems), ISO 19011:2018 (Guidelines for Auditing Management Systems), and Lean Six Sigma White, Yellow, and Green Belt qualifications.
Throughout his career, Sukh has participated in thousands of internal and external audits, provided consultancy to RTOs, TAFEs, universities, and government agencies, and held executive roles including CEO, National Compliance and Quality Assurance Manager, and Senior Instructional Designer. He is the editor of Australia’s most popular vocational education and training magazine, The VET Sector, and has been recognised as a Fellow of the Australian Institute of Training and Development (FAITD), reflecting his significant contributions to the profession.
Michelle Newman is widely recognised as one of the most outstanding CEOs in the Australian vocational education sector, with over 25 years of experience leading transformative change and driving excellence. As Chief Executive Officer of Career Calling International, Michelle has established a reputation for visionary leadership, innovation, and an unwavering commitment to quality. Her expertise encompasses compliance, quality assurance, and the development and implementation of integrated management systems, ensuring organisational alignment with the VET Quality Framework, ESOS Act, and State Regulatory Authority requirements.
Michelle’s leadership is underpinned by a comprehensive suite of internationally recognised certifications, including ISO 9001:2015 (Quality Management Systems), ISO 14001:2015 (Environmental Management Systems), ISO 45001:2018 (Occupational Health and Safety Management Systems), ISO 22000:2018 (Food Safety Management Systems), ISO 27001:2013 (Information Security Management Systems), ISO 19011:2018 (Guidelines for Auditing Management Systems), as well as Lean Six Sigma Yellow Belt (LSSYB) and Lean Six Sigma Green Belt (LSSGB).
These qualifications reflect her systems-thinking approach and commitment to continuous improvement, risk management, and operational excellence. Throughout her career, Michelle has excelled as a facilitator, coach, lead assessor, and learning and compliance manager, developing and implementing training strategies, policies, and quality assurance frameworks. She is renowned for her collaborative leadership style, her ability to inspire teams, and her work in formalising processes and metrics to elevate organisational performance.
Chanpreet Singh is an accomplished education and resource development leader, recognised for his expertise in instructional design, policy development, and the creation of high-quality, compliant learning materials. As CAQA and CAQA Resources Manager, Chanpreet played a pivotal role in delivering innovative training packages and resources to a diverse range of providers, ensuring alignment with regulatory standards and industry best practices.
With a Bachelor of Computer Applications, a Master of Business Administration, and a Master of Professional Accounting, Chanpreet brings a strong academic foundation to his work. His skill set spans the development of both online and instructor-led learning programs, with particular proficiency in designing SCORM-compliant e-learning packages using rapid authoring tools.
During his seven-year tenure at CAQA Resources, Chanpreet demonstrated a deep commitment to quality and compliance, leading teams in the production of resources that support effective teaching and learning across the VET sector. He is known for his ability to translate complex requirements into accessible, engaging materials and for his collaborative approach to working with subject matter experts and stakeholders.
Currently, as Director of V.E.T. Writing Services, Chanpreet continues to provide tailored, compliant resource solutions to education providers, drawing on his extensive experience and passion for delivering excellence in vocational education and training. His leadership and design skills have made a significant impact on the quality and accessibility of learning resources across the industry.
Vijay Patel is an award-winning Senior Manager and a driving force behind Online Media Solutions and CAQA Digital, renowned for his expertise in IT project management, digital strategy, and innovative technology solutions. With a distinguished career spanning national and international organisations, Vijay excels in transforming IT functions into value-enabling assets, ensuring that digital initiatives align seamlessly with strategic business goals.
Specialising in website design, development, and digital consultancy, Vijay has successfully delivered complex business solutions, overseeing every stage from architecture and operations to end-product deployment. His leadership is marked by a strong commercial focus, exceptional problem-solving skills, and a proven ability to manage large-scale projects across diverse sectors.
Vijay’s academic credentials include a Bachelor of Science with a major in Computer Science and a Master of Computer Application, providing a solid foundation for his advanced technical and managerial capabilities. He has further distinguished himself by completing a comprehensive suite of internationally recognised certifications, including ISO 9001:2015 (Quality Management Systems), ISO 14001:2015 (Environmental Management Systems), ISO 45001:2018 (Occupational Health and Safety Management Systems), ISO 22000:2018 (Food Safety Management Systems), ISO 27001:2013 (Information Security Management Systems), ISO 19011:2018 (Guidelines for Auditing Management Systems), and Lean Six Sigma qualifications.
Widely respected for his strategic vision and commitment to excellence, Vijay has played a pivotal role in driving digital transformation for CAQA and its clients. His award-winning leadership, innovative approach, and dedication to continuous improvement have set new benchmarks in the industry, making him a trusted advisor and influential leader in the field of digital and IT solutions.
Amit Sharma is a skilled Instructional Designer and Resource Writer at CAQA, recognised for his strong academic background and practical industry expertise. He holds a Bachelor and Post Graduate Diploma in Computer Applications, as well as a Master of Technology (Enterprise Systems). Amit’s hands-on experience with SAP/HANA and proficiency in programming languages such as C, C++, and Java enable him to develop technically robust and industry-relevant training materials.
Amit’s approach to instructional design is grounded in his ability to translate complex technical concepts into clear, engaging, and accessible resources for learners. He collaborates closely with subject matter experts and compliance specialists to ensure that all materials align with current industry standards, regulatory requirements, and best practices. His commitment to quality is reflected in his meticulous attention to detail and his focus on creating resources that not only meet compliance benchmarks but also enhance the learning experience.
Amit’s approach to instructional design is grounded in his ability to translate complex technical concepts into clear, engaging, and accessible resources for learners. He collaborates closely with subject matter experts and compliance specialists to ensure that all materials align with current industry standards, regulatory requirements, and best practices. His commitment to quality is reflected in his meticulous attention to detail and his focus on creating resources that not only meet compliance benchmarks but also enhance the learning experience.
Ranu James is a distinguished Instructional Designer, Resource Writer, and cultural practitioner with over 30 years of experience in early childhood education, community engagement, and resource development across the Northern Territory, Victoria, and Queensland. A proud Papuan Australian woman with a Master of Education in International Studies, Ranu is renowned for her deep commitment to sharing cultural knowledge and fostering cultural awareness through education, music, storytelling, and the arts.
Throughout her career, Ranu has worked directly with educators, children, and families in diverse roles, including music and preschool teaching, service management, regulation, TAFE teaching, inclusion support, early childhood consultancy, and resource development. She has made significant contributions to the professional growth of early childhood educators, particularly in remote Aboriginal communities of the Northern Territory, and more recently in Brisbane and the Sunshine Coast.
Ranu is highly regarded for her expertise in developing accessible and culturally relevant early childhood resources. She was a key contributor and designer for the Remote Indigenous Professional Development Package for the Early Years Learning Framework for Australia, a national resource supporting educators in remote and Indigenous settings. Her professional and creative writing skills are evident in her authorship of children’s storybooks and educational materials that champion cultural representation and inclusion.
As an artist and community weaver, Ranu also leads workshops on traditional Pacific weaving and bilas creation, nurturing cultural exchange and supporting Papua New Guinean women in Australia. Her international performances in traditional Pacific song and dance, along with her classical music background, further enrich her educational and cultural practice.
Deeply passionate about the right of all people to practice, develop, and maintain connections to culture, Ranu continues to mentor, teach, and inspire early childhood professionals. Her work empowers educators to integrate cultural perspectives and strengthen cultural proficiency within their environments and professional practices, leaving a lasting impact on early childhood education and community wellbeing.
Gourav Sharma is an accomplished Instructional Designer and Resource Writer with over a decade of industry experience in hospitality, retail, and vocational education. Gourav’s career in hospitality has seen him excel in roles such as head chef, sous chef, chef de partie, and kitchen team leader, working in a variety of successful commercial establishments across Melbourne. He has played a key role in setting up new restaurants and developing menus, as well as managing kitchen operations, staff training, and compliance with food safety and hygiene standards.
Transitioning his expertise to education, Gourav has spent more than nine years as a Hospitality Trainer and Assessor at institutions such as Sunshine College and TMG College Australia. He has delivered and assessed training from Certificate III to Advanced Diploma levels in Commercial Cookery and Hospitality, both in classroom and virtual settings. Gourav is experienced in program facilitation, instructional design, and the validation of training resources, and is skilled at supporting learners from diverse backgrounds, including those with English as a second language. He is adept at mapping assessment tasks to learning content, developing individual learning plans, and creating engaging, practical training environments.
In addition to his hospitality background, Gourav has significant experience in retail operations, having worked as a Department Manager at Woolworths Limited for over seven years. In this role, he was responsible for customer service, team leadership, stock control, and sales growth, further broadening his expertise in business operations and staff development.
Gourav is an accredited trainer for Hospitality, Food Safety, and Food Safety Supervisor programs. He holds a Certificate III in Commercial Cookery, an Advanced Diploma in Hospitality, a Bachelor of Business (Hospitality Operations), a Certificate III in Retail Operations, and a Certificate IV in Training and Assessment. His comprehensive industry knowledge, practical teaching approach, and commitment to quality make him a valued contributor to the development of high-impact, compliant educational resources for the hospitality and retail sectors.
Mandeep Chahil is an accomplished education professional and instructional designer, with over a decade of experience spanning higher education, banking, securities exchange, and vocational training sectors. Currently serving as Program Coordinator for Accounting & Finance at RMIT University, Mandeep is recognised for her expertise in academic management, curriculum development, compliance, and resource writing.
Mandeep holds a Master’s degree in Accounting and Finance from Panjab University and has a proven track record of leadership in roles such as Academic Manager at Flinders International College, Course Coordinator at ZIE, and Trainer and Assessor at Acquire Learning. She has also contributed as a Content Developer and Resource Writer for Swinburne University of Technology, where she developed digital content and assessment tools for online delivery, ensuring alignment with regulatory and training package requirements.
Her experience includes developing and validating assessment tools for a wide range of business and finance qualifications, managing compliance and course monitoring, and fostering engaging learning environments for both domestic and international students. Mandeep is skilled in coaching, team building, public speaking, and organisational leadership, and is known for her ability to work independently with meticulous attention to detail.
Mandeep’s commitment to professional development is reflected in her recent certifications, including AI and Corporate Finance Foundations, and her active participation in industry conferences such as the RMIT Accounting Educators Conference hosted by CPA Australia. She is highly regarded for her integrity, reliability, and ambition, consistently exceeding targets and delivering high-quality outcomes for learners and organisations alike.
With a passion for lifelong learning and a results-driven approach, Mandeep Chahil continues to make a significant impact as an independent contractor and instructional designer, supporting the ongoing excellence of education and training in Australia’s VET and higher education sectors.
Steve Sutherland-Tomey is a highly respected Instructional Designer and Resource Writer with over 40 years of experience in the automotive industry. Throughout his distinguished career, Steve has worked with major automotive brands including British Leyland (UK), Nissan Motor Company (Australia), and as a contractor for Ford Motor Company (Australia). His expertise extends across more than 200 automotive dealerships throughout Australia, New Zealand, and Southeast Asia, giving him a comprehensive understanding of the industry’s operational and customer service dynamics.
For the past 15 years, Steve has operated his own training and consulting service, specialising in the automotive retail sector. He is recognised for his deep knowledge of customer experience, dealership operations, and performance-based strategies, as well as his ability to deliver practical, results-driven training programs. Steve’s focus on customer satisfaction, employee development, and change management has made him a sought-after consultant and mentor within the industry.
In addition to his extensive consulting work, Steve has held senior roles in dealer management training, regional service management, and dealer operations at Nissan Motor Company, and has provided technical and management training for Datsun/Nissan dealers in Western Australia. His experience also includes executive roles in training and employee development at MaST Australia and PSG International.
Steve’s instructional design work is characterised by his ability to translate complex automotive concepts into engaging, accessible learning materials. His resources support both technical and customer-facing staff, ensuring that training is aligned with industry standards and best practices. Steve Sutherland-Tomey’s contributions continue to shape the professional development of automotive professionals across the region, making him a valued member of the CAQA and Career Calling International teams.
Caitlin O’Connel is an accomplished Instructional Designer and Resource Writer with over 20 years of experience in the community services, children’s services, and education sectors. Her extensive background includes managing Outside School Hours Services, delivering training and assessment for Early Childhood Education and Care (ECEC) and Outside School Hours Care (OSHC), and developing programs and training materials tailored to these areas.
Caitlin is highly skilled in quality and compliance assessment, providing expert support for ECEC and OSHC services to ensure alignment with the National Quality Framework (NQF) and National Quality Standard (NQS). She has played a key role in the management of government grants and has contributed to the delivery of services for children and young people in Out of Home Care. Additionally, Caitlin has been instrumental in the development and delivery of NQF training and support initiatives, helping services continuously improve and meet regulatory requirements.
Her qualifications include a Diploma of Community Services and a Diploma of Children’s Services, and she is currently pursuing a Bachelor of Psychology. Caitlin’s deep sector knowledge, commitment to quality, and passion for supporting children, families, and educators make her a valued contributor to the advancement of early childhood and community service education in Australia.
Jasmeet Chahal is an accomplished RPL Coordinator with over 15 years of experience in the education and training sector, specialising in instructional design, curriculum development, and academic literacy. With a strong background in English language teaching and learning resource development, Jasmeet has designed and developed Recognition of Prior Learning (RPL) kits for more than 100 qualifications, supporting learners and Registered Training Organisations (RTOs) in achieving nationally recognised outcomes.
Jasmeet holds a Bachelor of Arts in English Literature and a Master of Arts from Punjab University, as well as a certificate in French from Punjab Agricultural University. Her extensive career includes roles as an IELTS and English Language Trainer, Head of Department, and academic staff developer at leading education providers such as TCY Learning Solutions, Hero Mindmine, Trounce Education, and BSL Training Company. She has taught and mentored students from diverse backgrounds, preparing them for English proficiency tests, academic success, and professional interviews.
As an RPL Coordinator, Jasmeet brings creativity and expertise to the design and development of visually engaging, interactive, and compliant RPL kits and training programs. She excels at translating complex technical and academic material into accessible, learner-friendly formats, ensuring maximum knowledge retention and practical application. Her specialties include lifelong learning, recognition of prior learning, academic staff development, and work-integrated learning.
Jasmeet’s approach is grounded in a thorough understanding of RPL processes, compliance requirements, and best practices for evidence collection, assessment mapping, and portfolio development. She is adept at collaborating with subject matter experts, trainers, and assessors to create high-quality, standardised resources that meet Australian Skills Quality Authority (ASQA) and Australian Qualifications Framework (AQF) standards.
With a passion for supporting learners and a proven record of excellence in instructional design and RPL coordination, Jasmeet Chahal continues to make a significant impact in the VET sector, helping individuals and organisations unlock the value of prior learning and experience.
His contributions are vital in supporting professionals and students to achieve success in the business sector, making him a valuable asset to the Career Calling International team.